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CALLING APPLICATIONS. SIMPLIFIED

CONTACT CENTER SOLUTIONS THAT AGGREGATE TECHNOLOGY AND HUMAN INTERACTION INTO ONE RELIABLE PLATFORM

We bring together one of best and most reliable, technology evolving platforms in the industry coupled with access to agents that are trained on the platform, so whether you just need technology, agents or both we can guide, consult and empower you to build the best solution for your call center!

Reliable

Out partners architecture is geographically redundant leveraging Amazon Web Services HA architecture and Tier 1 Telecom providers to bring you peace of mind and uptime of 99.999% With no single point of failure in the network – Reliable!

Smart

We listen and learn about your existing and future requirements, so we can get you up and running with a smooth transition plan. Our implementation and training translate into a launch that lowers your investment costs and provides real value from Day One – Smart!

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Support

Our partners trained account managers, technicians, and platform developers have one goal: to deliver comprehensive support solutions. With our Internal mirrored Zendesk support site in conjunction with direct external live support, you will receive unparalleled response and resolution times – Support!

CLOUD INNOVATED!

Open API

With comprehensive API documentation available, anything the platform can do, you can do through the open APIs — configuration, reporting, campaign management, agent state management, and much more. – It’s all about the APIs!

Innovative UI’s

Intuitive User Interfaces giving you access from any device! Coded using HTML5 and JavaScript, with no additional software to install and a fully integrated, secure, WebRTC-based softphone. 

Data Integrity & Security

Continuous off-site backups, real-time data replication, and core databases are deployed in industry-standard High Availability topology, ensuring your data is always accurate, up-to-date, and of course, always safe.

What our customers say

“When searching for the perfect provider for our IVR needs we knew immediately that Route2Cloud would be able to satisfy our individual business demands. Now working with Route2Cloud, we have been able to rely on them not only as a vendor but as an expert in their professional area. They have guided us through the initial implementation process and have been able to customize the technology as our business has grown unique to our demands. The attentive and interactive approach Route2Cloud provides to us on a day to day basis continues to make our business relationship feel personal. We know we can count on them to service our needs- no matter what the request may be. We would absolutely recommend Route2Cloud to anyone searching for that same level of professionalism and expertise”.

“The Office Gurus is a premier provider of outsourced contact center and office solutions. With call centers in Seminole, FL El Salvador and Belize we rely on Route2Cloud to provide unique solutions for both ourselves and all of our customers’ complex requirements. We highly recommend Route2Cloud to guide you through the process and recommend sophisticated and reliable on-demand contact center technologies, you wont be disappointed.”

“When Korak was searching for the right technology to provide ACD solutions for its inbound calls we turned to Route2Cloud to help guide us through the process. We are extremely satisfied with the technology provider recommended to us. Working with Route2Cloud took all of the uncertainty out of choosing the right technology for our specific needs. They were with us every step of the way through the implementation and our ramp-up. They continue to be a support for us as our needs change. It has been a pleasure to work with Route2Cloud and they certainly took a lot of anxiety out of the process. Thank you Route2Cloud”

OUR REPORT CARD

99.999%

Uptime

97%

Customer Retention Rate

25%

Average Customer Savings

Get Started Today

Modern contact centers can be complicated. Our solutions are not. Our team thrives on building elegant solutions to complex problems and delivering them to you in a flexible, manageable platform that adapts to your needs. Partner with us and learn why we’re unsurpassed in the industry in customer service, uptime, and reliability.

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