Take part in our survey giveaway! Simply take our quick 12-question market study survey and you will automatically be entered to win a Sennheiser VoIP headset. ‘LIKE’ us on Facebook and receive an extra entry into the contest. One winner …

Creating a seamless and effective IVR (Interactive Voice Response) campaign demands extensive thought and planning. While the task can seem daunting, the process doesn’t need to be painful, but making the effort to outline what it is you wish to …

Do you feel like you are constantly managing your contact center’s problems? Or maybe you spend more time on damage control and putting out your vendor’s daily fires? If you are having issues, but the thought of trying a new vendor …

Route2Cloud, the leader in cloud based contact centers, announced today a new incentive program called “Cloud Switch”, to motivate potential clients to switch from the Five 9® platform they are currently using over to our Call Center Service. The three-point incentive promotion will be …

Join our already large group of satisfied clients who take advantage of our robust contact center solutions. We work around the clock to enhance and improve our solutions so the end user experience is one we can truly call excellence. …

Providing Referral Partners Another Way To Generate Revenue And Increase Value Route2Cloud takes pride in our reputation as a leading provider of contact center solutions, and we’ve raised our level of service by now providing a channel partner program to …

In today’s culture consumers look to social media sites like Facebook, Twitter, LinkedIn, YouTube, and now Google+ to instantly share their customer experiences with the world. Many merchants and business owners are now faced with the challenge of staying in contact with their …

We are always thinking of ways to improve our service solutions and are pleased to announce the following improvements! New Features include international dialing, a new campaign wizard, an outbound list loader wizard, and HTTP services in surveys. Read on to …

Just when call centers were seemingly getting a solid grasp on the diverse channel of phone, IVR, email, chat the social media storm hit in a big way, leaving people in the industry wondering exactly how important is social media? With people …

Are you in the market for a solution to automatically send outbound calls to customers or prospects? Before you choose a provider here are 10 important questions to ask: 10. Customer Service – Can you reach the provider over the phone quickly and …