Automated Call Distribution (ACD) services will provide a consistent experience for your callers and prioritize your inbound call traffic. With ACD queues and skills-based-routing you will be able to prioritize all your calls and make sure they are handled efficiently. Each queue may handle calls differently allowing you to treat specific callers to unique messaging, routing and queue events through the life-cycle of the call.
With built in scripting tools and web-based administration, ACD software is sold as an on-demand service, and can be adjusted up or down as your business requirements dictate. With no special hardware or software or the additional telephone circuits required it provides for integration with many existing Analog or VoIP systems, third party databases, CRM and order processing applications. ACD allows your business to support a workforce of at-home, single site or multi- location workers and view them in a single platform.
ACD can be used as a stand alone module or bundled with predictive / preview modules as a fully blended solution. These solutions can be rapidly-deployed, and provides capacity on demand as you need it. Whether you have a handful of agents or hundreds of agents, you can lower your cost of operations and stay focused on your business and not on maintaining call center systems or the added cost of maintaining the telephony infrastructure. The barrier to entry is low and there is little or no capital expense in getting started.
Below are some of the ACD features:
Please fill out our contact form with your particular Contact Center requirements and we will call you to schedule a demo and provide you with a preliminary quote.