Interactive Voice Response (IVR) can connect phone callers through voice or touch tone commands with a computer database. It can accept a question, access the company’s database and provide a caller with the information they are seeking. It can also take information from the caller, convert it to data and input that data into a database. IVR can be used as a stand alone service or integrated into a Call Center flow to direct callers to specific queues.
IVR has many uses from simple telephone call routing to delivering critical information and real time balance information, todays IVR’s can be accessed by using a touch-tone phone to Automated Speech Recognition and stand alone applications are priced for the initial set up which is dependent on the complexity of the call flow and by the minute depending on the volume of calls. Simple IVR’s for call center ACD applications are usually included in with the ACD application set up fee.
Some of the most common applications for IVR are:
- Dealer Locators
- Transcription Recording
- Lead Capture
- Surveys
- Call Routing
Some of the features include:
- Web Administration Interface
- Transcription engine
- Real Time Reporting
- Live Transfers
- Text-to-Speech
- Multiple Languages
- Data Interfaces
- Voice Recognition
- Http Posts/Gets
- Cloud Routing to multiple destinations
Please fill out our contact form with your particular IVR requirements and we will call you with a preliminary quote within 24 hours.
