THE ROUTE2CLOUD PREVIEW DIALER
Access Vital Information for More Personalized Interactions
Gain a competitive edge by providing each customer with a tailored experience. Delay-free preview dialing increases actual contact with outbound leads, keeping your agents motivated and fully equipped to provide stellar customer experiences.
A preview dialer offers increased agent talk times over a predictive dialer, eliminates call abandonment, and gives each agent the opportunity to tailor and enhance each customer experience. Agents can access customer information like call history, customer preferences, and additional notes, and use that information to personalize each outbound call. Once agents finish their research, they can press a button and the Connect First system will dial the lead for them, ensuring the person dialed is always connected to a live human once they pick up the phone.